Frequently asked questions:

1. If the purchase is ordered with a note “Delivery”, how long does it take to deliver the goods?
2. Mentioned delivery service price – is this the price only for one good or for the whole purchase?
3. If the purchase is ordered with a note “Customer pickup”, what is the longest time available to pick up goods from the store?
4. Can someone else pick up my order instead of me?
5. Where are your goods manufactured?
6. Can I return the goods, in case if the ordered item doesn’t fit me?
7. How can I return the goods?

1. If the purchase is ordered with a note “Delivery”, how long does it take to deliver the goods?

Delivery within Latvia is performed after the payment was made. We deliver the goods to the address you have mentioned and delivery time varies between 12h and 48h.

2. Mentioned delivery service price – is this the price only for one good or for the whole purchase?

Mentioned delivery service price – is the price for the whole purchase, it doesn’t depend on the quantity of items you have ordered or their type.

3. If the purchase is ordered with a note “Customer pickup”, what is the longest time available to pick up goods from the store?

You will have to pick up the goods from the store within next 48h.

4. Can someone else pick up my order instead of me?

Yes, they can. However, the other person will have to provide their identification document, order number and first and last name of the person who made the order.

5. Where are your goods manufactured?

Goods presented in our shop are manufactured in Europe and Asia.

6. Can I return the goods, in case if the ordered item doesn’t fit me?

In case if the ordered item doesn’t fit you, then you can return it within the next 14 days after the purchase. The goods can be returned or exchanged, if you haven’t used them.

7. How can I return the goods?

You can return the goods to our shop / office on your own, or you can use a postal / courier delivery service. In case of return, any postal / courier delivery service expenses are paid by the client.
Delivery return address: SIA URBAN CLOTHING, Brivibas street 72(k2)-8, LV 1011, Riga, Telephone: +371 27006864