You can contact us any time after order is made by e-mail [email protected] or to call to 27006864 from 11:00 a.m. to 7:00 p.m. on working days and:
• to change delivery address or/and delivery time;
• to add or to cancel some positions in your order;
• to cancel your order.
Distance contract / Return policy
According to the Latvian Cabinet of Ministers Regulation No.207 “Regulations on distance contracts”, the customer has the right not to provide any reasons to cancel the order, within 14 (fourteen) calendar days to cancel the order and to return purchased goods back to the seller.
You can return an unused product with an undamaged packaging within 14 days from the moment of receiving, getting back all the money paid for the goods. Shipping costs will not be returned. If you choose to return the product by mail, then the cost of the return shipment is paid by the customer. Goods must be returned in the original package.
Money will be returned within 5 working days via bank transfer. If the payment was made through internet bank, money will be returned to your bank account as soon as we receive the goods.
You can contact us in case of you want to return the goods by e-mail [email protected] or by phone 27006864.
SIA URBAN CLOTHING
Brivibas street 72(k2)-8
Riga, LV 1011